Frequently Asked Questions

Fingerprint Attendance has a hygiene issue where hundreds of users will need to touch the fingerprint scanner to take attendance, and this poses hygiene and health-related transmission issues. As for Facial Recognition, there are occasional issues when scanning Twins. Users with varying height also poses inconvenience during facial scanning. Palm Attendance uses Palm Vein Scanning which is more secure and Unique.

When you register your Palm, the Palm Scanner Device protects registered Palm Data using strong encryption method such as AES-256, SHA based Hashing and Bio-Hashing Techniques. Raw Palm Images are never stored. Instead, they are converted into non-reversible mathematical templates that cannot be reconstructed into the original vein pattern. They are stored locally on the Palm Device and on the Cloud Server for backup if the Palm Device gets faulty or stolen. TLS/SSL channels protect data during transmission between scanner and backend systems.

To name a few, China, Indonesia and Philippines. Yes, it's already implemented in these Schools. More countries are adopting it. However, not all Palm Attendance Software have the same features. It's worth considering a solution with a comprehensive ecosystem that supports Real-Time Automated Backup, Mobile Integration, Cashless Palm Payment and Reliability.

smartid Attendance not only provides a comprehensive Attendance Management Solution via the Web Admin Portal, it also provides integration with Mobile Phone to access features that are not commonly available in most Time Attendance System.

For example, how do you record your attendance without being designated as 'Absent', for not being able to Clock-In your attendance at the Work Premise because you must attend a Work Meeting away from your Work Premise? smartid Attendance Mobile App will allow you to register your Attendance via the smartid Mobile App. It will record the Date, Time and Current Location and designate your Attendance as 'Away/Off-Site'. A similar situation is when you need to apply for MC or Leave. The smartid Mobile App comes with Leave Application that integrates with the Attendance System, so that your Attendance status is designated accordingly (On-Annual Leave, Emergency Leave, MC, etc)

Preferably, we recommend customers to use the Time Attendance Device we supply and have tested with the smartid Time Attendance Software. You can register your School or Organization at edutime.smartid.my and time.smartid.my respectively. Download the smartid MOBILE App from Google Play or App Store. Make sure to register the Mobile Phone Numbers of Teachers, Staff, Employees that is authorized to integrate with the registered School/Organization smartid Time Attendance account. Contact support@smartid.my for assistance.

EDUTIME is meant for School Attendance. Groups and Profiles are customized for Teachers, Staff and Students. For example, Student may have Fields required for Class and House they belong to whereas Government / Corporate Users have Departments, etc

When subscription expires, a Notice “Please Renew Subscription” will be displayed. The Attendance System will still be functional for the next 7 days after which the Status will change from 'Active' to 'Expired'. An Email reminder is normally sent to the Super Admin 7 days before the subscription expires. Renewing the Subscription will reactivate the use of Time Attendance and Status will return to be 'Active'.

The POS has a built-in battery to ensure continuous POS operations until the battery runs out. Internet is only required for POS Data Backup to the Cloud Server. In the event there is No Internet, POS operations will not be interrupted. When Internet is available, the system will resume periodically POS Data backup to the smartid Cloud Server.

In Schools, smartid POS is supplied with a Palm Scanner. The Palm Scanner allows payment to be made by waving ones Palm. This is possible because all User Palm have been recorded in the School Database for Identification. In Public Restaurants and Cafes, the Palm Scanner is Optional since the Public can make Payments via QR or via Credit/Debit Cards. When Palm Signature is fully available for Public Registration and Access, Palm Payment can be implemented.

When subscription expires, a Notice “Please Renew Subscription” will be displayed. The Attendance System will still be functional for the next 7 days after which the Status will change from 'Active' to 'Expired'. An Email reminder is normally sent to the Super Admin 7 days before the subscription expires. Renewing the Subscription will reactivate the use of Time Attendance and Status will return to be 'Active'.

For School environment, smartid POS is equipped with Palm Payment features to enable Students to make payment in Cafeteria by using their Palm. Parents can seamlessly Monitor and Control their Children's Payments in the Cafeteria or Co-Op. smartid POS is the premier choice for Palm Payment implementation in Schools.

For Restaurants, Cafes and Membership Clubs. smartid CAFÉ is equipped with the latest comprehensive Features which include Operator Management, Category & Sales Items Customization, QR Self Ordering, Table Management, Order Management, Inventory Management, Reservation System, Payment System, Secure Local & Cloud Backup and Sales & Expenses. smartid POS On-Boarding and Restore Process is made easy to ensure you get started quickly. Modern Interface, Modern Technology, Secure, Fail Safe and Easy to Implement.

Preferably, we recommend customers to use the POS Device we supply and tested with the smartid POS Software. Nevertheless, you may try to use your own POS Device or Tablet if so required. You can download the smartid POS Software called smartid CAFE from Google Play.

If the POS is faulty and it is still under Warranty, Lodge a support complaint via hotline.smartid.my. Login using your Super Admin email address (the email you used to Register the POS Device). Tech Support will be in touch to help resolve the issue.

If the POS is stolen, you will need to contact sales@smartid.my to purchase another POS and/or Accessories. Install your New POS. Make sure it is connected to the Internet. Login using your existing Super Admin Email. The system will prompt you to Restore. Click [Restore]. Your POS Data will be restored from smartid Cloud Server. Please ensure that your POS Subscription is Active to resume POS Operation.